Frequently Asked Questions

Products

Are Naura products Halal certified?

Yes. All Naura products are Halal certified and free from haram ingredients.

Are Naura products paraben-free?

Yes. All Naura products are paraben-free and formulated without harsh chemicals.

Which skin types are Naura products suitable for?

Our face wash and sunblock are formulated for all skin types, including sensitive skin. The underarm brightening cream is designed for women dealing with dark pigmentation in the underarm area.

Is the sunblock suitable for men?

Yes. Naura Shield SPF 50+ is suitable for both men and women. It's lightweight, non-greasy, and leaves no white cast — ideal for daily use in Pakistan's heat.

Does the brightening cream contain bleaching agents?

No. Naura Bright uses niacinamide, alpha arbutin, glutathione, and Vitamin C to gently reduce pigmentation over time. No harsh bleaches or steroids.

Ordering and Delivery

Do you offer Cash on Delivery (COD)?

Yes. We offer COD across Pakistan. You pay when your order arrives.

How long does delivery take?

Orders are typically delivered within 3-5 working days across major cities including Karachi, Lahore, and Islamabad. Remote areas may take slightly longer.

What is your return policy?

We offer a 7-day return policy. If you're not satisfied with your order, contact us on WhatsApp within 7 days of receiving it and we'll sort it out.

Do you deliver across Pakistan?

Yes — we deliver nationwide. COD is available everywhere.

Contact and Support

How do I contact Naura?

The fastest way to reach us is via WhatsApp. You can also email us or reach out on Instagram @nauraskinessentials. We aim to respond within a few hours during business hours.

Where is Naura based?

Naura Skin Essentials is a Pakistani brand based in Pakistan. Our website is nauraskinessentials.pk.